•    Reservation Conditions & Information

    • Check-in time: From 2.00pm         Check-out time: By 10.00am STRICTLY.  A late check-out fee can be arranged with reception, availability dependent. 
    • Damage & Disturbance deposit should be settled on the credit card on arrival for group bookings.
    • Breakfast is none inclusive in your accommodation rates. Should you have booked & paid for breakfast, this is available Monday – Saturday 7.00am to 8.45am, Sundays 7.30am – 9.15am. Please give us 24 hours notice for any specific dietary requirements you may have or a packed breakfast for early starts.
    • Dinner needs to be booked and paid for 24 hours prior. A 2-course delivery tray will be left in your room.
    • Late arrivals:  the guesthouse will make arrangements with guests for a self-check in after 6.30pm. Your whatsapp mobile number is required for this arrangement to be made.
    • Pet policy:  we have a fee per pet per night. There are only certain units suitable for pets so please ensure the unit booked is a pet-friendly one.
    • Parking:  we offer sufficient parking for one vehicle per room. Should you have more than 1 vehicle, this needs to be arranged prior to arrival. Unfortunately a second parking space cannot be guaranteed so parking outside on the verge may be an alternative.
    • A booking is only confirmed once we have received the proof of payment of 50% deposit or full prepayment.
    • Confirmation of a booking infers that the guest has read, understood & agrees to abide by our reservation conditions as set out here. On day of check-in, should the period of stay or numbers of guests booked for, be altered, the amount due for the original period /number of guests booked is liable in full.
    • No persons other than those quoted for are permitted to share the accommodation.
    • Smoking is not permitted in the rooms or guesthouse building per statutory regulations. Provision is made for smoking at the outside areas where you will find ashtrays.
    • No parties, functions, fireworks or loud music are permitted in consideration of other guests and the general neighbourhood. Quiet time: 10pm – 8am.
    • No persons other than the guests staying, may be invited to share the guesthouse facilities during the stay, unless by prior arrangement.
    • The owner reserves the right to claim for any damages incurred to owner’s property during the guest(s) period of stay & reserves right of admission if any above instance gives due cause with immediate effect.


    Cancellation Policy

    In the event of notification of cancellation, the following cancellation fee shall apply on the 50% booking deposit:

    More than 30 days prior to arrival : 5% admin fee

    30 to 22 days prior to arrival :25% cancellation fee

    21 to 15 days prior to arrival : 50% cancellation fee

    14 to 8 days prior to arrival : 75% cancellation fee

    7 days or less prior to arrival : 100% cancellation fee

    *During peak periods, the above cancellation policy will be altered.

    Disclaimer:   While every reasonable precaution has been taken to ensure the safety of our guests & their possessions, the owner or agents of Gateside Guesthouse will not be held responsible for any damage, loss or injury sustained by whatever cause.